Frontline Leaders
Manager Coaching
Build the skills every people manager needs — one conversation at a time.
Structured 1-on-1 coaching that equips first-time and frontline managers with the practical skills to lead people, handle difficult situations, and stay compliant with California employment law. Available as a single session ($325) or a 4-session bundle ($1,100).
Session-by-Session Breakdown
Each session builds on the last — here is exactly what your frontline leaders will cover.
Foundations: Role Clarity & Communication
60 min
Learning Objectives
- Define the manager role vs. individual contributor
- Establish your communication rhythm with direct reports
- Set expectations clearly and consistently
Activities
Self-assessment, communication-style exercise, expectation-setting framework
Delegation & Accountability
60 min
Learning Objectives
- Delegate effectively without micromanaging
- Build accountability systems that stick
- Address missed commitments constructively
Activities
Delegation matrix workshop, accountability conversation practice
Difficult Conversations & Conflict
60 min
Learning Objectives
- Prepare for and lead difficult performance conversations
- De-escalate conflict between team members
- Document conversations for compliance
Activities
Scenario-based role play, documentation templates review
CA Employment Law Essentials for Managers
60 min
Learning Objectives
- Recognize harassment, discrimination, and retaliation risks
- Handle leave requests and accommodation conversations correctly
- Know when to escalate to HR or legal counsel
Activities
Case study analysis, escalation decision tree, compliance checklist
What You Walk Away With
- Confident, consistent approach to managing people day-to-day
- Practical frameworks for delegation, accountability, and feedback
- Ability to handle difficult conversations and document them properly
- Working knowledge of CA employment law risks that affect frontline managers
What's Included
- Pre-session intake questionnaire
- Session worksheets and frameworks
- Post-session action plan
- Email support between sessions (bundle only)
We will scope the program to your team and confirm pricing on the call.